Account Administration

This guide covers all administrative features available to LeapFILE account administrators. Administrators have access to user management, account configuration, branding, reporting, and billing features.

Accessing Admin Features

To access administrative options:

1. Log in to your LeapFILE web account
2. Click the Account tab in the top menu

As an administrator, you'll have access to sections that regular users don't see.

Guide Sections

• Account Setup — Service plan, transfer policies, security & authentication, Incoming Transfer Rules, content & feature management
• Branding & Secure File Exchange — Customize your portal, upload, and download pages; Recipient Selection Mode
• User Accounts — Add, edit, import, and manage user accounts and permissions
• Reports — Capacity, transfer utilization, transfer history, and access logs
• Desktop Client Management — Centralized configuration and deployment
• Billing — Invoice history and payment management
• Managing Disabled Accounts — Why accounts get disabled and how to re-enable them
• Best Practices & Troubleshooting — Security recommendations and common admin issues

Video Tutorials

Watch administrator tutorial videos: LeapFILE Admin Guide Videos

Next Steps

• Learn about Portals & Repositories to manage permanent file storage
• Review the FAQ for common administrator questions
• Check the Troubleshooting guide for additional help

Support

• Email: support@leapfile.com
• Billing Questions: billing@leapfile.com
• Video Tutorials: LeapFILE Vimeo Channel