Managing Disabled Accounts

Why Accounts Get Disabled

User accounts may be disabled due to:

• Automatic inactivity policy (set by administrator)
• Manual disabling by an administrator

A billing lapse is different from a disabled account

A suspended or expired subscription is not the same as a disabled user account. It blocks access for the whole account and is not resolved with the Enable button below. Resolve it through billing (contact your Leapfile administrator or our support team).

Re-enabling a User Account

Security Policy

For security reasons, Leapfile support cannot enable accounts. This must be done by an account administrator.

To re-enable a user:

1. Navigate to Account Settings → Users → Accounts
2. Click the name of the disabled user
3. Click the Enable button

Preventing Automatic Disabling

To adjust the inactivity policy:

1. Go to Account Settings → Security → Sign-In
2. Scroll to the Inactive account lockout setting
3. Adjust the inactivity period or disable the feature
4. Click Save