Managing Disabled Accounts

Why Accounts Get Disabled

User accounts may be disabled due to:

• Automatic inactivity policy (set by administrator)
• Manual disabling by an administrator
• Suspended billing or expired subscription

Re-enabling a User Account

Security Policy

For security reasons, LeapFILE support cannot enable accounts. This must be done by an account administrator.

To re-enable a user:

1. Navigate to Account → User Accounts
2. Click the name of the disabled user
3. Click the Enable button

Preventing Automatic Disabling

To adjust the inactivity policy:

1. Go to Account → Account Setup
2. Scroll to Disable inactive accounts policy
3. Adjust the inactivity period or disable the feature
4. Click Save